rg999 Privacy Policy

rg999 is a trusted online gaming platform in Bangladesh. We place the highest importance on the privacy of our users and are committed to protecting their personal information. This privacy policy ("Policy") applies to all services, websites, mobile applications, and other digital platforms operated by rg999.

In this policy, "user", "you", or "your" refers to any person who uses any rg999 service or visits the website. "We", "us", or "rg999" refers to the company that operates this platform.

This privacy policy applies when you:

• Visit the rg999 website or create an account;
• Use our gaming or betting services;
• Contact our customer support team;
• Take advantage of our promotional offers or bonus benefits.

When creating an account, rg999 collects the following information:

• Full name and date of birth (for age verification);
• Email address and mobile number;
• Username and password (stored in encrypted form);
• Residential address and national identity card details (where required).

The following information is collected during our payment processing:

• bKash, Nagad, Rocket, Upay, or bank account details;
• Deposit and withdrawal history and amounts;
• Transaction reference numbers and dates.

Important: We never store your full payment account PIN or secret code.

Our platform may automatically record the following information:

• IP address, device type, and operating system;
• Browser type and language settings;
• Pages visited, session duration, and click data;
• Cookie and local storage data (see cookie policy below);
• Gaming activity and betting history.

rg999 uses your personal information for the following purposes:

• Account Management: To create, verify, and manage your account;
• Service Delivery: To provide gaming, betting, and related services without interruption;
• Financial Transactions: To process deposits, withdrawals, and bonuses;
• Age Verification: To confirm the 21+ age requirement;
• Security: To prevent fraud, money laundering, and unauthorized access;
• Customer Support: To resolve your complaints and inquiries;
• Responsible Gaming: To identify and prevent problematic gaming behavior;
• Marketing: To send promotional information and offers with your consent;
• Analytics and Improvement: To improve platform quality and user experience.

We use your information only for the legitimate purposes listed above. Your information is not processed for any unauthorized or unrelated reason.

rg999 may share your information with third parties in the following limited circumstances:

• Payment Processors: Transaction processing services such as bKash, Nagad, Rocket, and Upay;
• Game Providers: Companies such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe — only information necessary for gameplay;
• Technology Partners: Providers of hosting, cybersecurity, and analytics services;
• Legal Obligations: To comply with lawful orders from courts or government authorities.

rg999 never does the following:

• Sell, rent, or commercially distribute your personal information;
• Transfer your information to any advertising network;
• Use your information for third-party marketing purposes without your consent.

rg999 uses the latest industry-standard technology to ensure the security of your personal information. Our security measures include:

• SSL Encryption: All data transfers are secured with 256-bit SSL encryption;
• Encrypted Storage: Sensitive information is stored in encrypted databases;
• Access Controls: Strict staff access policies — only authorized personnel can view user information;
• Security Audits: Regular third-party security testing and vulnerability assessments;
• Firewall and Intrusion Detection: Continuous network monitoring;
• Two-Factor Authentication: An additional layer of security to protect your account.

Even so, no method of data transmission over the internet is completely secure. We take the highest security measures, but you are also responsible for keeping your account password confidential.

Cookies are small text files stored on your device. rg999 uses cookies for the following reasons:

• Essential Cookies: To maintain login sessions, verify security, and support core functionality — these cannot be disabled;
• Functional Cookies: For your preferences, language settings, and personalized experience;
• Analytics Cookies: To collect website usage statistics and help improve the platform;
• Marketing Cookies: To display relevant advertisements and promotional content (your consent is required).

You can control or delete non-essential cookies from your browser settings. Please note that disabling essential cookies may limit website functionality and some services may not be available.

rg999 retains your personal information only for as long as necessary or legally required:

• Active Accounts: Complete information is retained while the account is active;
• Closed Accounts: Even after an account is closed, information may be kept for a specified period due to legal and regulatory requirements;
• Transaction Records: Financial records may be retained for an extended period due to legal obligations;
• Data Deletion Requests: In certain circumstances you may request deletion of your information, which we will review and decide on in light of legal obligations.

As a rg999 user, you have the following rights:

• Access: The right to know what information we hold about you;
• Correction: The right to request correction of inaccurate or incomplete information;
• Deletion: The right to request deletion of your information in certain circumstances;
• Restriction of Processing: The right to request that processing of your information be limited for specific reasons;
• Objection to Marketing: The right to opt out of marketing communications;
• Complaints: The right to file a complaint regarding a data protection violation.

To exercise these rights, please contact our customer support team.

rg999 services are intended only for individuals aged 21 or older. We do not knowingly collect any personal information from minors.

If we become aware that a minor's information has been collected by mistake, we will immediately close that account and delete the relevant information.

If you suspect that a minor is using our platform, please notify our customer support team.

rg999 may update this privacy policy from time to time due to business requirements, technological changes, or legal obligations.

For significant changes, we will:

• Post a notice on the website;
• Notify registered users by email;
• Clearly state the effective date of the new policy.

Continued use of our services after a revised policy is published will indicate that you have agreed to the new policy.

If you have any questions, comments, or complaints about this privacy policy, please contact us:

For matters related to data protection, please mention "Privacy Request" in the subject line of your email so that our team can respond quickly.